Frequently asked questions

How do I place an order?

To place an order, simply browse our website, select the items you like, choose your preferred size and color, and click the “Add to Cart” button. When you’re ready to complete your purchase, go to the shopping cart and follow the checkout process.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and more. You can choose the one that suits you best during the checkout process.

What is your return policy?

We offer a hassle-free 30-day return policy. If you’re not completely satisfied with your purchase, you can return the item for a full refund or exchange. Please review our return policy page for more details.

What is your shipping policy?

We Use Australian Post for shipping our products. You can choose between Parcel Post (2-5 Business Days) & Express Post (Next Day Dilevery).

Do you offer international shipping?

No We do not offer international shipping right now.

How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can contact us through our customer support page or email us at [info@tanniesarttreats.au]. We typically respond within 24 hours.

Can I change or cancel my order after it's placed?

If you need to make changes or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but it depends on the order’s status in our system.

Do you offer discounts or promotions?

Yes, we regularly run promotions and offer discounts. To stay updated, subscribe to our newsletter, follow us on social media, or check our website for ongoing deals and sales.